Shipping policy
Shipping Policy
Last updated: 30 July 2026
Thank you for shopping with Elaris Sydney. We aim to make your shopping experience as smooth and reliable as possible.
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders are not processed or dispatched on weekends or public holidays. During busy promotional periods, processing may take slightly longer.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.
Free Shipping
We offer free standard shipping on all orders.
Estimated Delivery Time
Our products are shipped from our fulfilment partners in Asia.
Estimated delivery is generally:
8–16 business days after dispatch
Delivery times are estimates only and may vary depending on your location, customs processing, local postal services, weather conditions or other circumstances outside our control.
Processing time and delivery time are separate. Please allow an additional 1–3 business days for your order to be prepared before dispatch.
Order Tracking
Tracking information may take several business days to become active after your order has been shipped.
If you have not received tracking information within 7 business days of dispatch, please contact us at:
Incorrect Delivery Information
Customers are responsible for providing a complete and accurate delivery address.
Please contact us as soon as possible if you notice an error in your delivery information. We cannot guarantee that an address can be changed after an order has been processed or dispatched.
Elaris Sydney is not responsible for orders delivered to an incorrect address supplied by the customer.
Delayed or Lost Orders
Occasional delays may occur due to customs, local postal services or other circumstances outside our control.
If your order appears significantly delayed, please contact us at info@elarissydney.com and we will assist you in investigating the shipment.
Customs and Import Charges
Any customs duties, import taxes or other charges imposed by the destination country are the responsibility of the customer, unless otherwise stated during checkout.
Contact Us
For questions regarding shipping or your order, contact: