Return & Refund Policy

Last updated: 30 July 2026

We want you to feel confident when shopping with Elaris Sydney. Please review the following return conditions before submitting a request.

30-Day Returns

You may request a return within 30 days of receiving your order.

To be eligible for a change-of-mind or sizing return, the item must be:

• Unworn and unused
• Unwashed
• In its original condition
• Returned with its original tags and packaging
• Free from marks, odours, makeup, perfume or damage

Proof of purchase may be required.

Starting a Return

Before sending any item back, contact us at:

info@elarissydney.com

Please include:

• Your full name
• Order number
• The item you wish to return
• The reason for the return
• Photographs where the item is damaged, faulty or incorrect

Once your request has been reviewed, we will provide the correct return address and instructions.

Do not send a return without contacting us first. Returns sent without prior approval or to an incorrect address may not be accepted.

Return Shipping Costs

For change-of-mind returns, incorrect sizing or personal preference, the customer is responsible for the cost of return shipping.

We recommend using a trackable shipping method. Elaris Sydney is not responsible for returned parcels that are lost or damaged in transit.

Where an item is confirmed to be faulty, damaged or incorrectly supplied, return costs and available remedies will be handled in accordance with Australian Consumer Law.

Non-Returnable Items

For hygiene and safety reasons, we do not accept change-of-mind returns for:

• Earrings and pierced jewellery
• Underwear
• Swimwear without intact hygiene protection
• Personalised or customised products
• Gift cards
• Items marked as final sale, unless faulty or otherwise protected by Australian Consumer Law

Faulty, Damaged or Incorrect Items

Please inspect your order when it arrives.

If an item is faulty, damaged or different from what you ordered, contact us as soon as possible at info@elarissydney.com with your order number and clear photographs.

Nothing in this policy excludes or limits any rights or remedies available under Australian Consumer Law.

Refunds

Once your return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges, where applicable, are generally non-refundable for change-of-mind returns.

Exchanges

We cannot guarantee that another size, colour or product will remain available while your return is being processed.

Please contact us at info@elarissydney.com so our customer care team can advise you on the available options.

Cancellations

We process orders quickly. Contact us immediately if you need to cancel or modify an order.

Once an order has been processed or dispatched, cancellation may no longer be possible.